Item Details
Lifetime Guarantee
We are committed to providing the highest quality of jewelry, which is why we provide ICECARTEL Lifetime Warranty.
If your product arrives damaged or has any manufacturing defect, our warranty entitles you to a one-time replacement of the item.
All made-to-order items are guaranteed under our 30-day Quality Guarantee. This policy entitles you to a free, one-time repair of your piece if you experience any defects in craftsmanship or breakage due to manufacturing defects.
Does Moissanite Pass The Diamond Tester?
Yes. All ICECARTEL jewelry is guaranteed to pass the diamond tester. Moissanite and diamonds have almost identical conductive properties, which is what diamond testers rely on to determine the result.
What Materials Do You Use?
We make all jewelry using 925 Silver, 14K gold and D-color VVS moissanite diamonds.
For solid gold or natural diamond jewelry, please contact us on Instagram!
Do You Offer Financing?
Yes. We've partnered with Affirm to offer monthly payments for up to 36 months without any interest or fees.
See if youqualify for financing!
Does Moissanite Get Cloudy Over Time?
No. D-color moissanite is chemically pure and will never get cloudy or fade.
See our guide on how to take care of your moissanite jewelry.
Do you have a Physical Location?
Our NY Showroom is appointment only and by minimum budget of $100k per client. Contact us to visit!
How Custom Orders Work?
1. Start the Process
Fill in our custom jewelry form to begin. Click "Customize Your Piece" or visit this page to submit your details.
2. Receive a Quote
A jeweler from our team will review your submission and respond with a quote within 12-24 hours.
3. Downpayment for Design
After accepting our quote, we require a $100 downpayment for the 3D Mock-up (CAD Design), which our design team will create and deliver within 24-48 hours after payment. Purchase the CAD design here. Note: This amount will be deducted from the final payment.
4. Unlimited Revisions
You can request as many revisions as needed until the design is perfect.
5. Final Payment
Once you're happy with the design, we'll ask for the remaining amount (total cost minus the downpayment).
6. Production Begins
After receiving the full payment, production starts immediately and
takes about 2-4 weeks. During this time, we can send you updates with pictures and videos of your piece being made, upon request.
7. Shipping Your Order
When your custom jewelry is ready, we'll ship it via insured FedEx Express within approximately 4 business days. It arrives in a custom leather jewelry box, adding an extra touch of elegance.
Side Notes
Existing CAD Designs: If you already have a CAD design, just fill in the custom jewelry form. We'll provide a quote within 24 hours. If you agree with the quote, full payment can be made and we'll start working on your piece right away.
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